European consumer protection law provides that, under certain conditions, consumers have a right of withdrawal when ordering goods from an entrepreneur at a distance.
An entrepreneur is someone who runs a company. This is any long-term organization of independent economic activity, even if it is not aimed at profit (e.g. this webshop). A consumer is someone who is not an entrepreneur. Consumers are therefore typically people who purchase goods for private purposes.
The Austrian legislator has implemented European legal requirements, especially in the Distance and Foreign Business Act (FAGG), and has chosen the term “right of withdrawal” in terms of terminology. In other countries of the European Union, however, the term “right of withdrawal” is used.
Unless otherwise stated during the ordering process or in the section “Exceptions to the right of withdrawal / right of withdrawal”, you as a customer of the web shop – provided you are a consumer – have a right of withdrawal. This is structured according to the following explanations.
Exercising the right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods;
In order to exercise your right of withdrawal, you must inform us by means of a clear declaration of your decision to withdraw from this contract , inform. You can use this sample withdrawal form for your declaration (use of the form is not mandatory).
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal / revocation
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You have the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract
to be returned or handed over. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. Furthermore, you only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Extended right of return
For all purchases made in December, instead of the regular 14 days, an extended right of return until January 31st applies. of the following year.